Terms and Conditions
Acceptance of Terms
By accessing and using Melanthorivia's financial planning services, you agree to comply with and be bound by these terms and conditions.
These terms constitute a legally binding agreement between you and Melanthorivia regarding your use of our consultation services.
Definitions
For the purposes of these terms:
- Service: Refers to financial planning consultations and guidance provided by Melanthorivia
- User/You: Refers to any individual or entity accessing or using our services
- Content: Refers to all information, advice, and materials provided through our service
- Account: Refers to your subscription and access credentials for our services
Use of Service
Your use of our financial planning services is subject to the following conditions:
Eligibility Requirements
You must be legally capable of entering into binding contracts and have the authority to agree to these terms.
Users must be at least 18 years of age to access our services.
User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information during consultations
- Maintain confidentiality of your account credentials
- Use our services only for lawful purposes
- Respect intellectual property rights and confidential information
Prohibited Activities
You may not use our services to:
- Violate any applicable laws or regulations
- Share account access with unauthorized third parties
- Attempt to circumvent security measures or access restrictions
- Distribute malicious software or engage in harmful activities
- Misrepresent your identity or provide false information
Intellectual Property
All content, materials, and intellectual property rights belong to Melanthorivia and are protected by applicable laws.
We grant you a limited, non-exclusive license to access and use our services for personal financial planning purposes only.
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for detailed information about data collection and use.
We collect and process personal information necessary to provide our consultation services and comply with legal obligations. Privacy Policy
Service Disclaimers
Our services are provided "as is" without warranties of any kind, express or implied.
We make no guarantees regarding specific financial outcomes or the suitability of our recommendations for your particular circumstances.
Limitation of Liability
To the maximum extent permitted by Malaysian law, our liability is limited to the amount paid for services in the preceding 12 months.
We shall not be liable for indirect, consequential, or punitive damages arising from your use of our services.
User Indemnification
You agree to indemnify and hold Melanthorivia harmless from claims arising from your use of our services or violation of these terms.
Dispute Resolution
For dispute resolution, we participate in alternative dispute resolution procedures.
Dispute Resolution and Arbitration
Disputes will be resolved through binding arbitration in accordance with Malaysian arbitration procedures.
Arbitration proceedings shall be conducted under the rules of the Malaysian Arbitration Centre.
Alternative Dispute Resolution
We participate in alternative dispute resolution procedures for eligible disputes.
Contact the Malaysian Financial Ombudsman Service for assistance: Available through Malaysian Financial Ombudsman
Alternative dispute resolution is available for certain types of consumer disputes involving financial services.
Account Termination
Either party may terminate the service relationship with appropriate notice as specified in your subscription agreement.
Upon termination, your access to services will cease, though certain provisions of these terms shall survive.
Governing Law
These terms are governed by Malaysian law and any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.
Terms Modifications
We reserve the right to modify these terms at any time to reflect changes in our services or legal requirements.
Material changes will be communicated through our website or direct notification to active users.
Severability
If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.
Complete Agreement
These terms, together with our Privacy Policy and service agreements, constitute the entire agreement between you and Melanthorivia.
Contact Details
Email: info@melanthorivia.com
Phone: +601714630928
Address: Jalan Gereja, Bandar Hilir, 75000 Melaka, Malaysia
Last Updated: July 17, 2025
Version: 1.2